Jr . Customer Success Manager
Job Code ‒ JrCustSucceManager 1 Position
Qualification :

MBA ( IT or Operations)
Fresh MBAs with Comp/Electronics graduate or MBA in IT

Experience:

Fresher/ 0.6 months to 1 year

Skills:
  1. Excellent Communications skills, verbal as well as written
  2. Ability to understand customers stated and un-stated needs/objectives from the solution
  3. Strong leadership qualities & hands-on involvement
  4. Ability to foresee risks and mitigate them in anticipation
  5. Ability to conceptualize IT solutions and understand new and old technology easily

Job Description :
  1. Gather the project requirements from Business Analyst or the client
  2. Documentation of the Project requirements and defining the Software Requirement Specifications
  3. Ownership of the entire project from end to end till the project is closed
  4. Documentation at various stages of the SDLC scope, Quality Assurance, Test Plans, Checklists for Developers, Design documentation, Client deliverables (status updates, Risk Analysis)
  5. Ability to identify Change Management during the project
  6. Payments and profitability of the project
  7. Team management (task allocation, motivation, productivity)
  8. Work closely with clients and own overall relationship with assigned clients. Include increasing adoption, ensuring retention and satisfaction.
  9. Develop, prepare, and nurture customers for Account growth
  10. Work to identify and/or develop upsell opportunities
  11. Understand different segments of customers, design solutions to help them achieve their goals
  12. Coordinate with product management/support team for new requests
  13. Client training/webinars, introduce new features to clients
  14. Drive revenue - Expansion, adoption, engagement or renewals
  15. Approach problems in a pragmatic and logical way, taking the time to listen and understand what the customer needs and find an appropriate solution.
  16. Create Knowledge Base articles and documentation with our technical team so that it is customer ready.
  17. Ensure positive customer account at all times.
  18. Ability to forecast upcoming deliveries and business.

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