NelsonHall’s Learning Services, Transforming the Way the Workplace Learns, vendor assessment has provided a comprehensive assessment of UpsideLMS’ Learning BPS offering and capabilities.
Profiled by Nikki Edwards, a Principal Research Analyst at NelsonHall, UpsideLMS has been consistently setting standards for Learning Management Systems (LMSes) worldwide since its inception in 2004. With a mission to empower organizations with innovative learn-tech solutions that improve their overall learning experience, UpsideLMS offers world-class solutions, including but not limited to mobile-apps, blended learning, social learning, reporting & analytics and free tech support.
The scope of NelsonHall’s report, as highlighted on their website, provides a comprehensive and objective analysis of UpsideLMS’ Learning BPS offering, capabilities and market and financial strength, including identification of UpsideLMS’ strategy, emphasis and new developments in its service and technology, analysis of UpsideLMS’ strengths and challenges, in addition to its customer base, key offerings and delivery capability (location, size, scale of delivery operations and delivery via technology).
The report finds and highlights UpsideLMS as, ‘a learning-technology company enabling organizations to manage their online, offline, formal, informal, and mobile learning in an efficient, easy, and effective way. UpsideLMS ensures a balance on delivering innovative improvements to features/functionality aligned to market trends while meeting clients’ needs. UpsideLMS regularly carries out customization of its LMS platform (UpsideLMS), with those customizations becoming standard features or functional capabilities. UpsideLMS’ comprehensive learning analytics dashboard supports clients in demonstrating an ROI. UpsideLMS manages many technology clients, predominantly large corporations spread across all industry sectors.’
Below are a few excerpts from the report-
- Delivery Capability & Partnerships
UpsideLMS takes a high-touch approach to support its clients, with high levels of human interaction. It is vital that customers understand how to use the UpsideLMS platform, so the onboarding of clients involves a lot of two-way communications between the clients and UpsideLMS (with support tickets being answered within 30 minutes 24/7). There is also significant self-help content that clients can utilize. UpsideLMS is looking into how chatbot technology may enhance its SDC support without jeopardizing its high-touch approach, for which it is well-known in the market.
Ongoing development of UpsideLMS is a delicate balancing act between meeting the needs of its clients while ensuring competitiveness in the wider LMS market (HTML5 design, multi-portal architecture, online/offline appification, etc.). Regular platform updates enable a fine-tuned approach to prioritize the UpsideLMS roadmap, ensuring client satisfaction while driving continuous solution innovation. UpsideLMS regularly carries out customization of its LMS platform, with those customizations becoming standard features or functional capabilities a short time after.
There is a comprehensive range of reports available for all clients to access. As every client uses UpsideLMS differently, client requirements for reporting/analytics vary. UpsideLMS customizes reports for clients where it adds value for them. UpsideLMS’ comprehensive learning analytics dashboard can inform local learning administrators on crucial metrics. These measurements can support the client in demonstrating an ROI. UpsideLMS is currently looking at whether Chatbots can add value to its delivery of learning solutions.
As part of NelsonHall’s three-step process, UpsideLMS’ profile will be published for Learning BPS 2019, followed by a market analysis report (based on all contributions from vendors participating) to be published in October, and the NEAT report to be published in November.
To access the full report, please visit here.
Founded in 1998, NelsonHall is an analyst and advisory firm with an evidence-based approach to market and service provider assessments and an unrivalled BPO and outsourcing knowledge covering an extensive range of business processes and industry sectors. NelsonHall works closely with clients to create a value-based relationship using unrivalled outsourcing knowledge to act as a trusted advisor, providing answers and making business sense of the complexity and challenges faced by both service buyers and service providers within the global outsourcing market.
For more information about NelsonHall, please visit https://research.nelson-hall.com/