UpsideLMS is offered as a responsive, multi-device Learning Management System, which makes it extremely easy for learners to access it on a smartphone, tablet, laptop or computer without any loss of experience or information. Mobile apps for iOS and Android, called as 'UpsideLMS Mobile', are also available (at an additional cost) that enables access of learning/ training content in offline mode (no Internet connectivity required) too.
Be it small companies or medium-size companies or large enterprises, more than the system being SaaS, the fit of an LMS lies in how the system has been designed and also the experience and expertise of the LMS provider. If you start with a SaaS system which meets your requirements to a large extent, it will actually be a big benefit for you in the long term. SaaS approach adds an inherent agility and quickness to the product development and improvement process. This means you will always be using a system that has evolved from when you started and adds more value on an ongoing basis. It also means that all these innovations will not cost you extra, giving you more budget to spend on other training-linked solutions and activities (e.g. more content, etc.)
For our current customers not on the SaaS version, our goal is to migrate most of them to the new version in 6-9 months post the SaaS release. Our Account Managers and Project Managers will work with each customer to prepare a migration plan. Customers using our product as-is or with minimal customisations will be able to move faster than ones who have had customisations done to UpsideLMS for their use. Our customers always get the choice to stay with the current version or upgrade. Of course, we will want all our customers to move to the new version at some point in time to leverage constant innovation UpsideLMS will bring in the time to come.
For our new customers who will start with the new version, there will be no further cost for upgrades as they happen through the term of their subscription.
As part of our current strategy, we will be releasing a major release every 3 months with minor releases happening almost every 6-8 weeks. For customers hosted on our Cloud, the upgrades will be automatic with advance information. No upgrade will impact any user data recorded in the system so far and will always occur at a time when the system is not in use. For customers with UpsideLMS on their servers – they will receive the upgrade patch with clear instructions and our Technical Support team will either execute that itself or work with customer's IT to make that happen.