Support Manager

Job Code - SuppMagr

Designation: Support Manager

Experience: 8 + years

No. of positions: 1

Qualification:  Bachelors Degree in Engineering, Master in Computer Science or equivalent, Graduate / PG / MSc.IT / BSc.IT

Job Description:

  • Effectively communicate with client on issues and redressal
  • Provide technical solutions on issues and within SLA
  • Effectively use and suggest enhancement on Ticketing system
  • Use ticketing system for Incidence management and for aging ticket analysis
  • Works and generates Incidence MIS Report
  • Carry out Root cause analysis on issues / communicate with client on issues and provide end-to-end solution
  • Track payment receipt
  • Work in a team environment, as well as independently.
  • Guide Jr Support executives on technical issues.
  • To complete project; possess initiative to address issues and opportunities
  • Ability to work with multifunctional teams.

Skills needed:

  • Working experience in Technical Support team / Customer Support / should have handled projects at Technical level.
  • Core Java, JSP, Servlet, HTML 5, JavaScript, CSS, XML.
  • MS-SQL Server 2014, 2018
  • Working knowledge of deploying any Web based systems
  • Excellent English communication skills
  • Pleasant Personality

Mandatory skill set:

  • Spoken English
  • MS - Office
  • SQL Server 2K8,2K12
  • Worked in 24x7 Product Support
  • Worked on MS SQL Server Database DML, DDl, DCL statements

Optional Certificate:

  • Certification in SQL Server.
  • Certification in Advanced Java.
  • MBA

Optional:

  • Working experience in BPO
  • Basic knowledge of Java programming, Javascript, HTML, HTML5, CSS Information on: Servers, FTP Servers

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