Sr. Support Executive

Job Code - Sr_Support_Executive

Experience: 4 + years

No. of positions: 1

Qualification: Bachelors Degree in Engineering, Master in Computer Science or equivalent, Graduate / PG / MSc.IT / BSc.IT

Optional Certificate:

• Certification in SQL Server.

• Certification in Advanced Java.

• MBA Job Description:

• Effectively communicate with client on issues and redressal

• Provide technical solutions on issues and within SLA

• Effectively use and suggest enhancement on Ticketing system • Use ticketing system for Incidence management and for aging ticket analysis • Works and generates Incidence MIS Report

• Carry out Root cause analysis on issues / communicate with client on issues and provide end-to-end solution

• Track payment receipt

• Work in a team environment, as well as independently.

• Guide Jr Support executives on technical issues.

• To complete project; possess initiative to address issues and opportunities

• Ability to work with multifunctional teams. Skills needed:

• Working experience in Technical Support team / Customer Support / should have handled projects at Technical level.

• Core Java, JSP, Servlet, HTML 5, JavaScript, CSS, XML.

• MS-SQL Server 2014, 2018

• Working knowledge of deploying any Web based systems

• Excellent English communication skills

• Pleasant Personality Mandatory skill set:

• Spoken English

• MS - Office

• SQL Server 2K8,2K12

• Worked in 24x7 Product Support

• Worked on MS SQL Server Database DML, DDl, DCL statements.

Optional:

• Working experience in BPO

• Basic knowledge of Java programming, Javascript, HTML, HTML5, CSS Information on: Servers, FTP Servers

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