Asst. Product Specialist

Job Code - AsstProductSpec

Designation: Asst. Product Specialist

No. of positions: 1

Experience: 1.5 to 2 years of relevant work experience

Education: MBA (Specialisation HR will be preferred)

Skills:

  • Someone with an area of interest as L&D (Learning & Development - HR)
  • Someone with excellent communication skills (Reading, Writing, Listening & Verbal)
  • Someone with excellent comprehension & creative thinking skills
  • Someone who is a quick learner & tech savvy
  • Someone who demonstrates sense of responsibility and capability to deliver quickly

Job Description:

  • Creating step by step user-guidance process-walk through s to educate users and drive actions for optimal on-boarding, adoption, engagement & customer success.
  • Creating Customer Education/Training material using respective authoring tool the company uses.
  • Use product knowledge (LMS) to create the Customer Education material, hence, he/she needs to understand the Product through & through
  • Help drive product adoption by designing on demand effective learning solutions like customer education documents, user guide documents etc.
  • Handling queries on our customer interaction center.
  • Assist Product Specialist in handling product queries internally as well as externally. 

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