Rohit Bhasin, Learning
& Development Manager at Doha Bank, is passionate about consulting with individuals, teams and leadership to
help them figure out where they are, where they want to be, and then helping
them get there. Rohit is currently responsible for conceptualizing and developing
L&D solutions for improved productivity, building capability and enhance
quality for Doha Bank- Qatar, UAE, Kuwait and India operations.
With proven practical experience in assessing, building, implementing, facilitating
and measuring L&D solutions, learning curricula and other performance
improvement activities, Rohit possesses a strong ability to engage and influence
senior teams and the C-suite to support a positive change.
Rohit’s academic background includes HR management, L&D management,
marketing, sales and commerce, which is further strengthened by his 16+ years
of progressive work experience in a diverse multinational work environment.
In this quick interview, Rohit discusses L&D trends, the challenges
of training a global workforce and the role of learning technology, especially
the LMS, in achieving the desired learning impact.
From your 12+ years of
experience in OD and L&D, what is the one skill all L&D managers must
have today for the workplace of tomorrow?
As per my understanding and awareness, I firmly believe in today’s
technology driven transformative time L&D professionals just need to be ‘Consciously
Competent’, which is to say that they have to conscious about themselves as
well as the demands, challenges and vision of the organization; at the same
time being competent and proactive enablers and curators to provide learner-centric
solutions for existing and emerging talent.
For a company like Doha Bank
with offices in Qatar, UAE, Kuwait and India, what are the core challenges and
solutions for managing L&D of its large, global employee-base?
With our offices and workforce present in 21 geographical locations, some
of our key challenges are to identify real learning needs, meet employee learning
expectations, and build an engaging learning culture in an efficient and cost
effective manner. To address these challenges we committed ourselves to bring
role specific, competency based, quality learning access for our globally
dispersed staff on their preferred device, thus giving them convenience of
learning anytime, anywhere, and align the learning with annual performance
reviews to build a stronger learning culture. And, this is primarily what led
us to collaborate with UpsideLMS, which in turn led us to developing our mobile
learning app ‘D.B. Taeleem’.
Doha Bank recently launched a
mLearning App for employee skilling & development. Apart from Mobile
Learning, what other trends and technologies do you foresee for corporate
Although we still need to
embrace mobile learning completely, considering the vast opportunity it has to
offer for learners and for L&D. No doubt with mobile, learning has become
easier, faster and more convenient.
In my opinion, one of the trends I foresee is Adaptive Learning. Technologies
that would act like a inter-woven shadow coach or mentor, and would be objective-based
to strengthen the learner determined strength in the learners’ preferred style,
while tracking their daily progress and giving real time feedback; ultimately developing learner
as the most competitive expert in the specific domain/role.