Rohit Bhasin, Learning & Development Manager at Doha Bank, is passionate about consulting with individuals, teams and leadership to help them figure out where they are, where they want to be, and then helping them get there. Rohit is currently responsible for conceptualizing and developing L&D solutions for improved productivity, building capability and enhance quality for Doha Bank- Qatar, UAE, Kuwait and India operations. 

With proven practical experience in assessing, building, implementing, facilitating and measuring L&D solutions, learning curricula and other performance improvement activities, Rohit possesses a strong ability to engage and influence senior teams and the C-suite to support a positive change.

Rohit’s academic background includes HR management, L&D management, marketing, sales and commerce, which is further strengthened by his 16+ years of progressive work experience in a diverse multinational work environment.

In this quick interview, Rohit discusses L&D trends, the challenges of training a global workforce and the role of learning technology, especially the LMS, in achieving the desired learning impact.

From your 12+ years of experience in OD and L&D, what is the one skill all L&D managers must have today for the workplace of tomorrow?

As per my understanding and awareness, I firmly believe in today’s technology driven transformative time L&D professionals just need to be ‘Consciously Competent’, which is to say that they have to conscious about themselves as well as the demands, challenges and vision of the organization; at the same time being competent and proactive enablers and curators to provide learner-centric solutions for existing and emerging talent.  

For a company like Doha Bank with offices in Qatar, UAE, Kuwait and India, what are the core challenges and solutions for managing L&D of its large, global employee-base?

With our offices and workforce present in 21 geographical locations, some of our key challenges are to identify real learning needs, meet employee learning expectations, and build an engaging learning culture in an efficient and cost effective manner. To address these challenges we committed ourselves to bring role specific, competency based, quality learning access for our globally dispersed staff on their preferred device, thus giving them convenience of learning anytime, anywhere, and align the learning with annual performance reviews to build a stronger learning culture. And, this is primarily what led us to collaborate with UpsideLMS, which in turn led us to developing our mobile learning app ‘D.B. Taeleem’.

Doha Bank recently launched a mLearning App for employee skilling & development. Apart from Mobile Learning, what other trends and technologies do you foresee for corporate L&D?   

Although we still need to embrace mobile learning completely, considering the vast opportunity it has to offer for learners and for L&D. No doubt with mobile, learning has become easier, faster and more convenient.

In my opinion, one of the trends I foresee is Adaptive Learning. Technologies that would act like a inter-woven shadow coach or mentor, and would be objective-based to strengthen the learner determined strength in the learners’ preferred style, while tracking their daily progress and giving real time feedback; ultimately developing learner as the most competitive expert in the specific domain/role.